Privacy policy

Privacy Policy

This Privacy Policy describes how cosyhomestores ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store.

By accessing or using our services, you agree to the terms of this Privacy Policy.

Contact Information

cosyhomestores
10 Redshank Road
Colchester, CO3 8BJ
United Kingdom
Email: info@cosyhomestores.com

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our store:

  • Contact details such as name, billing address, shipping address, phone number, and email address

  • Payment information such as payment method and transaction details

  • Account information such as login details and preferences

  • Order information including purchased items, returns, and order history

  • Communication data when you contact customer support

  • Device information such as IP address, browser type, and device identifiers

  • Usage data including how you interact with our website

How We Collect Information

We collect personal information:

  • Directly from you (e.g. when placing an order or contacting us)

  • Automatically through cookies and similar technologies

  • From service providers (such as payment processors and Shopify)

  • From third parties and partners

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve and optimize our store and services

  • Send updates related to your order or account

  • Prevent fraud and ensure security

  • Comply with legal obligations

We may also use your information for marketing purposes where permitted by law. You can opt out at any time.

Sharing of Personal Information

We may share your personal information with:

  • Service providers (such as payment processors, shipping partners, and IT services)

  • Shopify, which powers our store and processes data to provide services

  • Legal authorities when required by law

  • Business partners where necessary for operations

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal data in order to provide and improve its services. More information can be found at: https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and support marketing activities. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have the following rights:

  • Right to access your personal data

  • Right to request correction

  • Right to request deletion

  • Right to data portability

  • Right to object to or restrict processing

To exercise your rights, please contact us at info@cosyhomestores.com.

Children's Data

Our services are not intended for children. We do not knowingly collect personal data from minors.

Data Security

We implement appropriate security measures to protect your personal data. However, no system is completely secure.

International Transfers

Your information may be transferred and processed outside your country, including in the United States and other jurisdictions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

info@cosyhomestores.com